FREQUENTLY ASKED QUESTIONS

IS YOUR SITE SAFE AND SECURE TO SHOP FROM?

Yes! Our site is encrypted with an SSL certificate and is using a platform that is Level 1 PCI compliant, protecting you from hackers, as well as Bank vault security. Your orders are safe with us.

 

ARE YOUR PRODUCTS PALM OIL FREE?

Palm oil is destructive to wildlife, biodiversity, and is one of the main causes of deforestation. It is also contributing to climate change. Furless supports the use of palm oil sourced from accredited sustainable sources.

 

DO YOU HAVE AN AFFILIATE PROGRAM?

Yes, you can apply for it here.

 

WHICH PAYMENT METHODS DO YOU TAKE?

We accept PayPal, credit cards (VISA, MasterCard, American Express), and Apple Pay. 

 

WHEN WILL I GET MY  ORDER?

For information on shipping, go here.

 

HOW MUCH WILL MY ORDER COST IN MY CURRENCY?

You may use the currency converter at the top of the page to figure out the cost of your order in your own currency.

Note the conversion is a guide, and you will be charged in USD at the checkout.

 

DO YOU TEST ON ANIMALS?

No. Check out our animal testing policy here.

 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to anywhere in the world!

For more information on postage click here.

 

DO YOU OFFER FREE SAMPLES TO BLOGGERS?

In place of free product requests, we have created an exclusive discount for bloggers and YouTubers.

To apply, click here.

We also have an affiliate program which you can apply for here.

 

HOW DO I RETURN AN ITEM?

Please contact us to discuss refunds and returns.
Return your package to:
Furless
8250 Industrial Boulevard, Suite 200
Breinigsville PA 18031
United States

 

 

DO YOU HAVE AN INDUSTRY DISCOUNT FOR MAKEUP ARTISTS?

Yes! We offer a 20% discount to makeup artists working in the industry. To apply, click here.

 

ARE ALL YOUR PRODUCTS VEGAN?

Yes, our products are certified vegan by both Choose Cruelty Free and PETA.

 

DO YOU OFFER DISCOUNTS TO STUDENTS?

No, we don't sorry.

 

WHERE ARE YOUR BRUSHES MADE?

Our brushes are made in China, in a sweatshop and child labor free factory. 

 

HAS YOUR MICA BEEN SOURCED FROM RESPONSIBLE MINES?

The mica used in our eyeshadow is mined in India, in a child labour free mine. We requested a signed statement from our supplier guaranteeing the mica has been sourced responsibly.

 

WHAT TYPE OF SILICA IS USED IN YOUR PRODUCTS?

The silica we use in our products is cosmetic grade hydrated silica/silicone dioxide.