- FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
IS YOUR SITE SAFE AND SECURE TO SHOP FROM?
Yes! Our site is encrypted with an SSL certificate, and is using a platform that is Level 1 PCI compliant, protecting you from hackers, as well as Bank vault security. Your orders are safe with us.
ARE YOUR PRODUCTS PALM OIL FREE?
Palm oil is destructive to wildlife, biodiversity, and is one of the main causes of deforestation. It is also contributing to climate change. Furless supports the use of palm oil sourced from accredited sustainable sources.
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes, you can apply for it here.
WHICH PAYMENT METHODS DO YOU TAKE?
We accept PayPal and credit cards (VISA, MasterCard, American Express).
WHEN WILL I GET MY ORDER?
For information on shipping, go here.
HOW MUCH WILL MY ORDER COST IN MY CURRENCY?
You may use a currency converter to figure out the cost of your order in your own currency.
DO YOU TEST ON ANIMALS?
No. Check out our animal testing policy here.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to anywhere in the world!
For more information on postage click here.
DO YOU OFFER FREE SAMPLES TO BLOGGERS?
In place of free product requests we have created an exclusive discount for bloggers and YouTubers.
To apply, click here.
We also have an affiliate program which you can apply for here: https://furlesscosmetics.com/affiliate-program/
HOW DO I RETURN AN ITEM?
If you are not completely satisfied with your Furless purchase, send the item back to us within 14 days after confirmed delivery, and we will either replace the item free of charge, or refund your money, less shipping costs.
Used items will not be accepted sorry
Damaged or faulty items will be replaced or refunded. Please send us a photo of the item to: support @ furlesscosmetics . com
Please report any missing or damaged items to us within 3 days of receipt
Please return your item in its original packaging including plastic sleeves and cardboard boxes
In order for us to process your request quickly, we require you to fill out the refund/return request form found in your "My Account" area. Click on "Completed orders", then click on "Return Item(s).
Please don't forget to choose the number of items you are wanting to return, by clicking on the "QTY. TO RETURN" button, and choosing the correct number from the drop down list to the right of the product:
Please return your items to:
Furless Returns Department,
807 Airport Access Road, Unit D,
Traverse City, MI 49686, USA.
Please include a copy of your packing list with the shipment.
DO YOU HAVE AN INDUSTRY DISCOUNT FOR MAKEUP ARTISTS?
Yes! We offer a 20% discount to makeup artists working in the industry. To apply, click here.
ARE ALL YOUR PRODUCTS VEGAN?
DO YOU OFFER DISCOUNTS TO STUDENTS?
No we don't sorry.
WHER ARE YOUR BRUSHES MADE?
Our brushes are made in China, in a sweatshop and child labour free factory.
HAS YOUR MICA BEEN SOURCED FROM RESPONSIBLE MINES?
The mica used in our eyeshadow is mined in India, in a child labour free mine. We requested a signed statement from our supplier guaranteeing the mica has been sourced responsibly.
WHAT TYPE OF SILICA IS USED IN YOUR PRODUCTS?
The silica we use in our products is cosmetic grade hydrated silica/silicone dioxide.